Terms and Conditions

Effective: November 9, 2006

1. Acceptance of Terms.

1.1. This agreement ("Agreement") is between you, the user, together with any company or other business entity you are representing, if any (collectively, the "User") and InterculturalRelations.com ("InterculturalRelations.com”).  The InterculturalU.com website is a property of InterculturalRelations.com. This Agreement is in addition to any executed agreements User may have with InterculturalRelations.com and governs the access and use of all InterculturalU.com products and services (collectively, the "Service"). This Agreement also incorporates by reference the terms of the Privacy Policy posted on the InterculturalU.com website. BY PLACING A CHECK MARK IN THE “ACCEPT TERMS & CONDITIONS OF USE” BOX AND CLICKING THE “CREATE NEW ACCOUNT” BUTTON DURING THE REGISTRATION PROCESS OR BY ACCESSING THE SERVICES, USER ACCEPTS, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS AGREEMENT.

1.2. The Service is available only to individuals who are eighteen (18) years of age or older and is made available only to individuals or businesses who can form legally binding contracts under applicable law. 

1.3. As part of the registration process all new members are autormatically added to the subscription list for the InterculturalU.com campus newspaper (the Campus Dispatch). Members can unsubscribe from this e-mail newsletter at any time.

1.4. InterculturalRelations.com may amend this Agreement at any time by posting the amended terms on the website www.InterculturalU.com and such terms shall be effective for all use of Services once they are posted. InterculturalRelations.com, in its sole discretion, may also add, delete or change some or all of the features of the Services or suspend or refuse access to the Service to anyone at any time. If User does not agree to the changes proposed by InterculturalRelations.com, or to any terms in this Agreement, User shall not use the Service and User's sole and exclusive remedy is to cancel User's Service ("Member's Account"). Any new features or products that change, augment or enhance the current Service shall be subject to this Agreement.

2. Standards for User’s Use of the Service.

2.1. User agrees that any information or other material that User posts, transmits or otherwise makes available though the Service: (a) shall not be fraudulent or intentionally misleading or inaccurate; (b) shall not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (c) shall not violate any law, statute, ordinance or regulation (including without limitation those governing securities transactions, consumer protection, unfair competition, false advertising, deceptive practices or anti-discrimination); (d) shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; (e) shall not be intentionally malicious or derogatory toward InterculturalU.com, InterculturalRelations.com or any InterculturalU.com User, advertiser or licensor unless such information or other material can be supported by documented facts; (f) shall not be harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or contain pornography or racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense; or (g) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. User agrees that User will not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service. User agrees that any information or other material that User posts, transmits or otherwise makes available through the Service shall not compete with the Service.  Except with the written permission of InterculturalRelations.com, User agrees that User will not access or attempt to access password protected, secure or non-public areas of the Service. If User attempts to access prohibited areas of the Service, User may be subject to prosecution.

2.2. User shall be required to maintain a valid email address at all times. User shall be responsible for maintaining the confidentiality of User's Account and password and shall be responsible for any and all transactions by users given access to such account or password and any and all consequences of use or misuse of such account and password. User shall be responsible for all actions by such users, including without limitation former employees and former partners, and shall indemnify InterculturalRelations.com for such actions as set forth below under the subject heading Indemnification.

3. Charges Billing.

3.1. For access to and use of any of the Service, User agrees to timely pay all fees and charges specified in the Service fee schedule. All fees are due immediately and are non-refundable.  All fees are to be paid via PayPal, Inc.

3.2. InterculturalRelations.com reserves the right to change any fees in any way, at any time, provided, however, that InterculturalRelations.com will provide User with reasonable notice prior to making any fee changes. In addition, InterculturalRelations.com will use commercially reasonable efforts to give User notice before any significant modification to the Service. If User finds any change to the Service to be unacceptable, User is free to cancel any part of the Service or User's Account at any time, but InterculturalRelations.com will not refund any remaining portion of User's pre-paid fees when User cancels any part of the Service or User's Account and User may be charged a cancellation fee. User agrees to pay all attorney and collection fees arising from any efforts to collect any past due amounts from User to the extent allowed by law.

4. Support Services.

4.1. InterculturalU.com offers e-mail support services. InterculturalU.com support services will endeavor to reply to all requests for support as soon as reasonably practicable.

5. User Content.

5.1. The Service includes a number of areas such as User blogs, discussion forums and/or other message or communication functionality designed to enable Users to disseminate and exchange information, thoughts and opinions to and with other users or the public (collectively “User Content”). User Content includes any information User provides to InterculturalRelations.com, including but not limited to, any information User provides (a) during enrollment with the Service, (b) in any public message area, discussion forum, blog or the like, or (c) through any email or chat feature.  InterculturalRelations.com does not claim ownership of the User Content that User provides on InterculturalU.com. However, User grants InterculturalRelations.com a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, transmit, translate, distribute, perform and display the User Content alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights to others.  No compensation will be paid or due User with respect to InterculturalRelations.com's or its sublicensee's use of the materials as licensed above.  The above (5.1) is subject to the InterculturalU.com’s Privacy Policy posted separately.

5.2. By posting messages, uploading files, inputting data, submitting any feedback or suggestions, or engaging in any other form of communication with or through InterculturalRelations.com, User warrants and represents that User owns or otherwise controls the rights necessary to do so and to grant InterculturalRelations.com the license set forth above, and, pursuant to the terms set forth in Section 9 of this Agreement, User will defend and indemnify InterculturalRelations.com and its suppliers from any third party claim related to a breach of any of the foregoing representations and warranties. 

5.3. InterculturalRelations.com reserves the right to take any action necessary or appropriate in InterculturalRelations.com’s sole discretion if there is reason to believe that User Content creates a risk of liability to InterculturalRelations.com or might harm others. InterculturalRelations.com may, in appropriate circumstances and at its sole discretion, remove or disable access to material on the InterculturalU.com site or that has been made available as part of the Service, that infringes on the rights of third parties or is otherwise harmful to InterculturalU.com Service and InterculturalRelations.com.  InterculturalRelations.com may also, at its sole discretion, terminate User’s account and access to the InterculturalU.com Service for posting material that infringes upon the rights of third parties. User acknowledges that User should always use caution when posting any personally identifying information about User or User's employees on the Service. 

6. User Account Limitations

6.1. User hereby acknowledges that InterculturalU.com may, from time to time, establish general practices and limits concerning the use of the Service, including without limitation:

1.     the maximum number of days that email messages, discussion forum postings or other content posted on the User website will be retained by InterculturalU.com,

2.     maximum limits on bandwidth usage that will be allotted to User,

3.     the maximum volume of email messages that may be sent from any User Account,

4.     maximum limits on storage space, and

5.     maximum time limitations for the retention of User Content following an account cancellation.

Any of the foregoing limits will be consistent with the Service (including any upgrades) for which User has registered. User agrees that InterculturalRelations.com has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Service.

7. Third Party Content.

7.1. For User's convenience, the Service may contain products, services, content and information from third party providers (which includes advertisers and affiliates) and/or links to their websites ("Third Party Content"). Such Third Party Content is not under the control of InterculturalRelations.com and InterculturalRelations.com is not responsible for such content, including, without limitation, any link contained in such content, or any changes or updates to such content. InterculturalU.com is under no obligation, but does reserve the right to pre-screen Third Party Content available on the Service and does not assume any responsibility or liability for the content provided by others. InterculturalU.com is providing such Third Party Content to User only as a convenience, and the inclusion of such content does not imply endorsement by InterculturalU.com of such content or the affiliate or advertiser. User may be subject to additional and/or different terms, conditions, and privacy policies when using third party products, services, content, software, or sites. InterculturalU.com does reserve the right to remove content that, in InterculturalRelations.com's judgment, does not meet its standards, but InterculturalRelations.com is not responsible for any failure or delay in removing such material.

7.2. InterculturalU.com is not and will not be responsible for:

1.     the terms and conditions of any transaction between User and any third party,

2.     any insufficiency of or problems with any such third party's background, insurance, credit or licensing, or

3.     the quality of services performed by any such third party or any other legal liability arising out of or related to the performance of such services. In the event that User has a dispute with any such third party, User releases InterculturalRelations.com (and its affiliates, suppliers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

8. DISCLAIMER OF WARRANTIES.

8.1. USER EXPRESSLY UNDERSTANDS AND AGREES THAT:

1.     USER'S USE OF THE SERVICE IS AT USER'S SOLE RISK. INTERCULTURALRELATIONS.COM AND ITS SUPPLIERS PROVIDE THE SERVICE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SERVICE "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

2.     INTERCULTURALRELATIONS.COM AND ITS LICENSORS OR SUPPLIERS MAKE NO WARRANTY THAT

1.     THE SERVICE WILL MEET USER'S REQUIREMENTS, THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, AND

2.     THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY USER THROUGH THE SERVICE WILL MEET USER'S EXPECTATIONS.

3.     ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT USER'S OWN DISCRETION AND RISK, AND USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO USER'S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

9. LIMITATION OF LIABILITY.

9.1. IN NO EVENT SHALL INTERCULTURALRELATIONS.COM AND/OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, DATA OR PROFITS (HOWEVER ARISING, INCLUDING NEGLIGENCE) EVEN IF INTERCULTURALRELATIONS.COM OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, ARISING OUT OF OR IN CONNECTION WITH:

1.     THE USE OR INABILITY TO USE THE SERVICE,

2.     THE PROVISION OF OR FAILURE TO PROVIDE SERVICES,

3.     FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICE OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR

4.     ANY OTHER MATTER RELATING TO THE SERVICE. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO USER. IN NO EVENT SHALL INTERCULTURALRELATIONS.COM'S AGGREGATE LIABILITY TO USER AND/OR ANY THIRD PARTY ARISING FROM OR RELATING TO THIS AGREEMENT EXCEED THE AMOUNT USER ACTUALLY PAYS TO INTERCULTURALRELATIONS.COM UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE DATE THE CLAIM AROSE OR $100.00, WHICHEVER IS LESS.

9.2. Without limiting the foregoing, neither InterculturalRelations.com nor its suppliers is responsible for any of User's data residing on the Service or InterculturalRelations.com's suppliers' hardware. User is responsible for backing-up User's data and information that may reside on the Service or InterculturalRelations.com's suppliers' hardware, whether or not such information is produced through the use of the Service. It is User's responsibility to take the necessary steps to ensure that User's primary means of business is maintained (if applicable).

10. Proprietary Rights/Software Licenses.

10.1. User acknowledges and hereby agrees that the Service and any software used in connection with the Service (the "Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. User further acknowledges and agrees that content contained in sponsor advertisements or information presented to User through the Service, or advertisers is protected by applicable copyrights, trademarks, service marks, patents and other proprietary rights and laws. Without limiting the foregoing, InterculturalRelations.com and its licensors’ and suppliers’ rights in individual elements of the content within the InterculturalU.com site, InterculturalRelations.com owns a copyright in the selection, coordination, arrangement and enhancement of such content.

10.2. InterculturalRelations.com provides User with a non-exclusive, non-transferable, limited license to use the Software, which User agrees to use in accordance with this Agreement. User may not sub-license the Software without first obtaining written permission, which permission shall be given or withheld in the sole discretion of InterculturalRelations.com. The Software is owned by InterculturalRelations.com and/or its licensors and suppliers and is protected by copyright laws and international treaties. Except as may be permitted in this Agreement, any reproduction, modification, creation derivative works from or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. The Software, its structure, sequence and organization and source code are considered trade secrets of InterculturalRelations.com and its suppliers and are protected by trade secret laws.

10.3. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCING THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. USER SHALL NOT DECOMPILE OR DISASSEMBLE, REVERSE ENGINEER OR OTHERWISE ATTEMPT TO DISCOVER ANY SOURCE CODE CONTAINED IN ANY SOFTWARE PROVIDED HEREUNDER.

11. Indemnification.

11.1. User agrees to indemnify and hold InterculturalRelations.com and its suppliers, affiliates, partners, advisors, subsidiaries and employees (collectively, the "Indemnified Parties") harmless from any and all claims and demands, losses, liability costs and expenses (including, but not limited to, reasonable attorneys' fees), incurred by an Indemnified Party arising out of or related to:

1.     User's breach of this Agreement;

2.     any information (including but not limited to User Content and User Information) submitted, posted, or otherwise provided by User to InterculturalRelations.com and/or its affiliates;

3.     any dispute or litigation between an Indemnified Party and a third party caused by User's actions; and

4.     User's negligence or violation or alleged violations of any rights of another. These obligations will survive any termination of User's relationship with InterculturalRelations.com or User's use of the Service. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract of InterculturalRelations.com and/or its suppliers, affiliates, partners, subsidiaries and employees.

12. Copyright and Trademark Notices.

12.1. All materials of the Service and the Software (as well as the organization and layout of the Service are owned and copyrighted or licensed by InterculturalRelations.com, or its licensors or suppliers. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials of the Service and/or the Software, is permitted without the written permission of InterculturalRelations.com. Any rights not expressly granted herein are reserved.

12.2. InterculturalU.com, the InterculturalU.com logo, and related product and service names are trademarks of InterculturalRelations.com (the "InterculturalRelations.com Marks"). User agrees not to display or use the InterculturalRelations.com Marks in any manner that is inconsistent with the InterculturalRelations.com trademark usage policy, or otherwise without InterculturalRelations.com's prior permission.

13. Notification of Claims of Copyright Infringement.

13.1. If User believes that User Information or Content has been used on the InterculturalU.com website or as part of the Service in a manner that constitutes copyright infringement, please provide the InterculturalRelations.com Copyright Agent with a written notice (e-mail is sufficient) that includes the following information:

1.     an electronic or physical signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;

2.     identification of the copyrighted work claimed to have been infringed;

3.     a description of where the material that User claims is infringing is located or made available;

4.     User address, telephone number, and e-mail address;

5.     a statement by User that User has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

6.     a statement by User, under penalty of perjury, that the information in User’s aforementioned notice is accurate and that User is the copyright owner or authorized to act on the copyright owner’s behalf.

13.2. The InterculturalRelations.com Copyright Agent for notice of claims of Service copyright infringement can be contacted at: copyright@InterculturalU.com

14. Termination/Cancellation of User Account.

14.1. Either User or InterculturalRelations.com may terminate or cancel User's Account (or any part of the Service) at any time, but InterculturalRelations.com will not refund any pre-paid fees upon such termination or cancellation.

14.2. Termination by User. User may cancel User’s Account or any part of the Service at any time. To cancel the Service, User must email support@interculturalu.com. User will receive a cancellation confirmation via email after InterculturalRelations.com processes User's cancellation request.

14.3. User must provide us with the following information in order for us to process the cancellation:

1.     User's username and password

2.     User's email address

3.     User's reason for canceling the Service

14.4. Termination by InterculturalRelations.com. InterculturalRelations.com may terminate User's Service or User's Account if InterculturalRelations.com determines, in InterculturalRelations.com's sole discretion, to discontinue offering the Service. Additionally, InterculturalRelations.com, in its sole discretion, may terminate User's use of the Service for any reason, including, without limitation, (a) if User breaches this Agreement, (b) if InterculturalRelations.com is unable to verify or authenticate any information that User provides to InterculturalRelations.com, or (c) if InterculturalRelations.com believes that User has violated or acted inconsistently with the spirit of this Agreement. If InterculturalRelations.com terminates User's Account pursuant to (a), (b) or (c) above, User will forfeit all credits, pre-paid fees, and any other amounts accruing to User, if any, and InterculturalRelations.com shall not be required to refund, redeem, or pay amounts to User upon such termination.

14.5. Effect of Termination. Upon termination of User's Account for any reason, InterculturalRelations.com reserves the right to: (a) collect all charges, fees, commitments and obligations incurred or accrued by User; (b) delete any User Content, listings, messages or other information in connection with User's Account; (c) prohibit User's access to User's Account, including without limitation by deactivating User's password; and (d) refuse User future access to the Service. In no event shall InterculturalRelations.com be required to refund, redeem, or pay amounts to User upon termination of Service or return any User Content.

14.6. User understands and agrees that the cancellation of User's Account is User's sole right and remedy with respect to any dispute with InterculturalRelations.com. This includes, but is not limited to, any dispute related to, or arising out of: (a) any term of this Agreement or InterculturalRelations.com's enforcement or application of any such term; (b) any policy or practice of InterculturalRelations.com, including InterculturalU.com's Privacy Policy, or InterculturalRelations.com's enforcement or application of these policies; (c) the content available through the Service or any change in content provided through the Service; (d) Users' ability to access or use the Service; or (e) the amount or type of fees, surcharges, applicable taxes, billing methods or change to the fees, applicable taxes, surcharges or billing methods, if any.

15. Notice.

15.1. Statements, notices and other communications to User may be made by mail, email, postings within User's account or other reasonable means. User shall be solely responsible for updating the account's registered email and postal address. InterculturalRelations.com shall not be responsible for any undelivered notices caused by User's failure to update the account information. InterculturalRelations.com may also provide notices of changes to the Agreement or other matters by displaying notices or links to notices generally on the InterculturalU.com website. User should refer to the Help Desk page of the Service for information on how to contact and/or provide notice to InterculturalRelations.com.

16. Applicable Law; Arbitration.

16.1. User agrees that any dispute or claim arising out of or related to the Service or this Agreement, or the interpretation, making, performance, breach or termination thereof, shall be finally settled by binding arbitration in Virginia Beach, Virginia under the American Arbitration Association Rules by one arbitrator appointed in accordance with said Rules. The proceedings shall be conducted and all evidence shall be offered in the English language. User agrees that any claim against InterculturalRelations.com must be filed within one (1) year of the time such claim arose, regardless of any law to the contrary, otherwise such claim will be barred forever.

16.2. Notwithstanding the above, InterculturalRelations.com may apply to any court of competent jurisdiction:

1.     for a temporary restraining order, preliminary injunction or other interim or conservatory relief as necessary, including without limitation for breach of any of the foregoing InterculturalRelations.com licenses), or

2.     to collect fees due and owing from User pursuant to this Agreement, without breach of this arbitration agreement and without any abridgment of the powers of the arbitrator.

16.3. The Service is controlled by InterculturalRelations.com from its offices within the Commonwealth of Virginia, USA. The laws applicable to the interpretation of this Agreement shall be the laws of the Commonwealth of Virginia, USA, and applicable federal law, without regard to any conflict of law provisions and specifically excluding from application to this Agreement that law known as the United Nations Convention on the International Sale of Goods. InterculturalRelations.com makes no representation that the InterculturalU.com website or the Service is appropriate for access outside of the United States. Those who choose to access or subscribe to the Service from outside the United States do so on their own initiative and are responsible for compliance with local laws.

17. Force Majeure.  

17.1. Except for the obligation to make payments, neither party will be liable for any failure or delay in its performance under this Agreement due to any cause beyond its reasonable control, including, but not limited to, acts of war, acts of terrorists, acts of God, earthquake, flood, embargo, riot, sabotage, labor shortage or dispute, governmental act or failure of the Internet (not resulting from the actions or inaction's of InterculturalRelations.com), provided that the delayed party:

1.     gives the other party prompt notice of such cause, and

2.     uses its reasonable commercial efforts to promptly correct such failure or delay in performance. If InterculturalRelations.com is unable to provide Service(s) for a period of thirty (30) consecutive days as a result of a continuing force majeure event, User may cancel the Service(s), but there shall be no liability on the part of InterculturalRelations.com.

18. General.

18.1. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. InterculturalRelations.com's failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. User shall not assign this Agreement or any rights or obligations hereunder, by operation of law or otherwise, without prior written approval of InterculturalRelations.com, and any such attempted assignment shall be void. InterculturalRelations.com shall have the right to freely assign this Agreement, and its rights and obligations hereunder, to any third party without requiring the consent or notice of User. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefits of the parties hereto, their successors and permitted assigns. This Agreement sets forth the entire understanding and agreement between InterculturalRelations.com and User with respect to the subject matter hereof. The section and subsection titles in the Agreement are for convenience only and have no legal or contractual effect. Each party is an independent contractor and not an agent or representative of any other party. No party shall have any right or authority to create any obligation or make any representation or warranty in the name or on behalf of any other party. This Agreement shall not be interpreted or construed to create an association, joint venture or partnership between the parties or to impose any partnership obligation or liability upon any party. The parties acknowledge and agree that this Agreement may be entered into electronically, and without the necessity of written signatures.

19. Information for California Residents.

19.1. Under California Civil Code Section 1789.3, California Users are entitled to the following specific consumer rights information:

1.     Pricing Information - Current rates for using the Service may be obtained by going to the Admissions page on the InterculturalU.com website. InterculturalRelations.com reserves the right to change any fees, surcharges, and/or monthly User fees or to institute new fees at any time.

2.     Complaints - The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, CA 95814, or by telephone at.